![]() Consult the device's support documentation for information on how to update the operating system and the apps. Make sure that the device operating system, and all of the apps are up to date. If the device does shut down, the upload will resume once the device reconnects to a data connection, and Fuse is re-opened and kept in the foreground. Keep the device plugged in to a power source so device does not shut down in the middle of an upload. Connect to WiFiĪ reliable data connection will improve the upload performance to the Knowmia service. ![]() Keep the Fuse app in the foreground to ensure the content is uploading (if the upload paused, re-opening the Fuse app will resume the upload). This will cause the upload from Fuse to pause. On mobile devices, if an app is pushed to the background, then after some time data will stop being sent/received from the app. Here are some tips for uploading content to Knowia from Fuse. Large videos will take time to completely upload to Knowmia. To avoid this problem, start the recording in landscape. So, any video recorded in portrait and uploaded to these services will show black bars on the sides of the video. Hosting services such as YouTube and Vimeo only display content in wide screen format (landscape). A portrait video imported into a landscape project project (and vice versa) may result in black bars showing in the video since the content does not match the canvas. To avoid black bars from showing on the sides of the video, be sure to start the recording with the device in the correct orientation (landscape or portrait). Watch the tutorial below to learn how to re-encode a video in Handbrake. A free program that can be used to re-encode the video is Handbrake, which can be downloaded from the Handbrake web site. If a video was created with the H.265 codec, the video can be re-encoded to H.264 so that it can be used with TechSmith products. Put High efficiency video into the off position.On the Android device, open the default Camera app.Change the Video Format on a Samsung Galaxy S9 or S9+ See this article from Apple for more information on the various video formats. On the iOS device, open the Settings app.To change the video format on the iOS device: H.264 content is supported in Knowmia, Snagit, and Camtasia. To avoid problems with importing content from the camera roll, change the settings on the device to record with the H.264 codec. Change the Video Format on the iOS Device Record With FuseĬontent that is recorded directly in the Fuse app is recorded using the H.264 codec, and is supported in TechSmith Relay, Snagit, and Camtasia. As a result, it may take longer to import H.265 recordings. IOS Only: H.265 content that is imported into the Fuse Library will be re-encoded to H.264. Please follow these guidlines when creating content with TechSmith Fuse on these devices. Samsung Galaxy S9 or Samsung Galaxy S9+.The following devices have the ability to record with the H.265 video codec: Content recorded with the native Camera app on iOS or the native Camera app on certain Android devices (with the H.265 video codec) and imported into TechSmith Fuse will not work with Knowmia (formerly TechSmith Relay), Snagit, or Camtasia. TechSmith products do not support H.265 content. Support for High Efficiency Video Coding (H.265) Support for High Efficiency Video Coding (H.265).To learn more about best practices for TechSmith Fuse, see: TechSmith Fuse is a mobile application that shares media directly to TechSmith products. Need to take advantage of the editing power in Snagit and Camtasia? Simply upload your mobile captures from TechSmith Fuse to either program, and create custom, sharable content.What are the best practices for recording content with TechSmith Fuse? Solution Images can be easily annotated with the freehand drawing tool and shared instantly with your colleagues through TechSmith Relay, all while you are on the go. ![]() Choose to import existing photos and videos, or capture something new using the apps built-in camera. 37.9 from NLP analysis of 41 combined software reviews. ![]() With TechSmith Fuse, its easy to get photos and videos from your mobile device into your favorite TechSmith products, Snagit, Camtasia and TechSmith Relay. ![]()
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